Last updated: August 21, 2026
Every Layer Eight Supply product is made to order. That means your shirt, hoodie, or other item doesn’t start its journey until you place the order.
The upside: less unnecessary inventory and waste.
The downside: we can’t simply SSH into the warehouse and roll your shirt back to the previous size.
Here’s how returns, refunds, and replacements work.
Something Wrong With Your Order?
If your item arrives:
- Damaged
- Defective
- Misprinted
- Mislabeled
- Or you receive the wrong item
please contact us within 30 days of receiving your order.
Email:
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
- A photo of the entire item when possible
We’ll review the issue and work with our fulfillment partner to make it right.
When the problem is the result of a manufacturing, printing, or fulfillment error, we will generally provide a replacement or refund at no additional cost to you.
Wrong Size, Color, or Change of Mind
Because our products are made specifically for each order, we do not normally offer returns, refunds, or exchanges for:
- Ordering the wrong size
- Choosing the wrong color
- Changing your mind
- Deciding you prefer another design
- Differences in fit that are not the result of a mislabeled or defective product
Please review the product description and sizing chart before ordering.
We know sizing can sometimes feel like troubleshooting an undocumented legacy system, so if you’re unsure before ordering, feel free to contact us.
If you ordered the correct size but received an incorrectly labeled item, that’s different—contact us and we’ll take care of it.
Lost Packages
If tracking hasn’t updated and you believe your package has been lost in transit, contact us as soon as possible.
Claims for packages lost in transit must be reported to us no later than 30 days after the estimated delivery date.
We’ll review the tracking information and work with the shipping and fulfillment providers to determine the appropriate resolution.
Tracking Says Delivered, But You Don’t Have It
If tracking shows your package was delivered but you can’t locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors
- Contact the shipping carrier or local delivery office
If it still cannot be located, contact us at support@layereightsupply.com and we’ll help determine the next step.
Incorrect or Incomplete Shipping Address
Please double-check your shipping information before submitting an order.
If an order is returned because the address provided was incorrect or incomplete, the customer may be responsible for additional shipping costs to have the order sent again.
If you notice an address mistake after placing your order, contact us immediately. Once an order enters production or ships, we may no longer be able to change it.
Order Changes and Cancellations
Our fulfillment system can begin processing orders quickly.
If you need to change or cancel an order, email support@layereightsupply.com as soon as possible.
We’ll do our best, but we cannot guarantee changes or cancellations once production has started.
Once the packets are moving, so to speak, there may be no CTRL+Z.
Do Not Send Returns Without Contacting Us
Please contact us before mailing anything back.
Do not send products directly to the address printed on the shipping label unless we specifically instruct you to do so.
Unauthorized returns may not be eligible for a refund, replacement, or reshipment.
Refunds
If a refund is approved, it will be returned to the original payment method used for the purchase.
After we issue the refund, your bank or payment provider may require additional time to post it to your account.
Original shipping charges may not be refundable except when the refund results from a defective, damaged, incorrect, or otherwise eligible order.
Questions?
We’d rather troubleshoot the problem with you than leave you staring at a spinning wheel.
Email:
Please include your order number whenever possible so we can find your order quickly.